The questions
Every answer, in one place
Fifteen questions we get asked most — grouped by materials, delivery, returns, and custom orders.
Still not answered? Email contact@roveraselections.com — usually a same-day reply.
What is Jesmonite, and how is it different from concrete?
Jesmonite is a water-based composite that gives us the weight and matte finish of stone with none of concrete's brittleness. Every marble-effect coaster, tray, and cement piece is cast from it by hand. Small variations in pigment and grain are what make each set unique — never quite the same twice.
Is your 3D-printed decor durable?
Yes. We print in premium PLA — a plant-based filament — at higher wall counts and infill than most hobby printers, so pieces feel solid rather than hollow. Keep them out of direct sunlight and away from heat above 50°C (a hot car window, a radiator, a dishwasher) and they'll stay sculptural for years.
How do I care for each material?
Jesmonite: wipe with a soft dry cloth; a damp cloth for spills. Avoid soaking, dishwashers, and abrasive cleaners.
PLA: wipe with a slightly damp cloth. Don't put in the dishwasher, don't leave in direct sun or a hot car.
Both: ceramic sealant is applied at the studio, but re-seal every year or two if pieces live near a sink or steam.
Are your pieces food-safe or waterproof?
Our Jesmonite coasters and trays are sealed to be water-resistant (fine for a wet glass, a puddle of water) but not fully waterproof — don't soak them. Nothing is dishwasher-safe. None of our pieces are certified food-contact-safe, so please use a plate or paper liner if serving food directly.
How long does UK delivery take?
In-stock pieces ship within 2 business days via Royal Mail Tracked 48. Made-to-order colourways add 3–5 studio days before shipping. You'll get a tracking link as soon as your parcel is dispatched.
What does shipping cost?
UK: free on orders over £20, otherwise £3.95 Tracked 48. Europe and US: calculated at checkout by weight — usually £8–£18 depending on destination. Duties and taxes outside the UK are the buyer's responsibility.
Do you ship internationally?
Yes — to most of Europe, the US, Canada, and Australia. If your country isn't at checkout, email us at contact@roveraselections.com and we'll sort it out.
What if my order arrives damaged?
Email us within 7 days with a photo of the piece and the packaging — we'll replace it or refund, no back-and-forth. We wrap in recyclable materials and haven't had many break, but it happens.
What's your returns policy?
30 days from delivery, no questions asked. Pieces must be unused and returned in their original packaging. Made-to-order colourways, custom sizes, and personalised items are non-returnable unless faulty. Return postage is the buyer's responsibility unless the item is damaged.
How do I return an order?
Email contact@roveraselections.com with your order number and we'll send you a return address and a short form. Refunds process within 5 business days of the parcel reaching us.
Can I request a custom colour or size?
Often, yes — especially for vases, bookends, coasters, and Jesmonite pieces. Email contact@roveraselections.com with what you have in mind, dimensions if you know them, and any inspiration photos. We come back within a day with a quote and lead time (usually 5–10 studio days).
Do you take wholesale or wedding-favour orders?
Yes. Minimum 20 pieces for wholesale, 15 for wedding favours or event sets. We offer trade pricing and can print/pour in a custom colourway to match your brand or theme. Email us at least 4 weeks before you need them.
Do you gift-wrap?
Every order ships in kraft packaging with a hand-written note if you want one — just add it in the cart notes at checkout. Full gift-wrapping (twine, seal, tissue) is available at checkout for £2.50 per item.
How sustainable are your materials?
PLA is plant-based and biodegradable in industrial composting. Jesmonite is water-based and low-VOC. We print and pour in small batches to avoid overproduction, and every package is recyclable — no plastic mailers, no printed tape, no filler foam.
Where else can I find you?
You'll also find us on Etsy at RoveraSelections, and we run a second brand for stone-effect coasters called Monovia Collections (on Etsy). Shopify (this site) is where we keep the full studio catalogue.